Privacy Policy

Introduction

This Privacy Policy explains how Sarah Hallam Ceramics collects, uses, and shares your personal information when you visit our website or make a purchase from www.sarahhallamceramics.co.uk

Who we are

Sarah Hallam Ceramics is responsible for your personal information. If you have any questions about how your information is used, please contact us at sarahhallamceramics@outlook.com

Personal Information We Collect

When you make a purchase, we may collect your name, billing address, delivery address & payment information (processed securely through Square Space), email address, and phone number. We do not store your full card payment details.

How We Use Your Information We use this info to:

  • process and deliver your order

  • communicate with you about your orders and enquiries

  • keep appropriate business and financial records

  • send occasional information about new ceramic collections or shop drops where you have chosen to receive marketing.

Our Lawful Basis

We use your personal information where it is necessary to fulfil a contract with you, to comply with our legal obligations, or where we have another lawful basis under applicable data protection law. For marketing communications, we will rely on consent where required.

Who We Share Your Information With

We may share relevant information with service providers who help us operate our business, such as our website/payment provider and delivery or postal services. We only share information where necessary for these purposes or where required by law.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes for which it was collected, including any period required to meet our legal, accounting or tax obligations.

Your Rights

Depending on the circumstances, you have rights concerning your personal information, including the right to request access, correction, deletion, restriction or objection to certain processing. You can contact us using the details above to exercise your rights.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office (ICO).

Cookies

Our website uses cookies and similar technologies. Some cookies are necessary for the website to function, while others may be used for additional purposes. Where required, we will ask for your consent before using non-essential cookies.